Refund and Returns Policy
Return & Refund Policy – Blakely Clothing UK
Our Return & Refund Commitment
At Blakely Clothing UK, we want you to feel confident when shopping with us. We understand that sometimes a product may not be suitable for your needs, which is why we provide a return and refund process for eligible purchases.
This Return & Refund Policy explains how customers can request a return, the conditions that apply to returned products, and how refunds are handled.
If you have any questions about this policy, please contact us at [email protected] before sending an item back.
Eligibility for Returns
Customers may request a return for eligible products within the applicable return period stated with their order or at the time of purchase.
To be eligible for a return, products should generally be:
- Unworn and unused
- In their original condition
- Free from damage, stains or signs of use
- Returned with original tags where applicable
- Returned with original packaging where reasonably possible
Products that have been worn, washed, altered or damaged after delivery may not qualify for a refund.
How to Request a Return
If you would like to return an item, please contact our customer support team before sending the product back.
You can contact us at:
Email: [email protected]
When contacting us, please include your order number, the name of the product you want to return and the reason for your return.
Our team may provide additional instructions regarding the return process. Please do not send products to an address unless you have received the appropriate return instructions.
Return Conditions
Returned products should be kept in the same condition in which they were received.
For clothing items, we recommend trying products on carefully without removing tags unnecessarily. Items should not be washed, altered or damaged before being returned.
If a product is returned in an unsuitable condition, we may be unable to approve the requested refund.
We also recommend using suitable packaging when returning an item to help protect it during transit.
Incorrect or Damaged Items
We understand that receiving an incorrect or damaged item can be frustrating. If your order arrives with a damaged product or you receive an item that does not match your order, please contact us as soon as possible.
Send an email to [email protected] and include:
- Your order number
- Product name
- Description of the problem
- Relevant photographs, where appropriate
Our team will review the information and provide guidance on the next steps.
Refund Process
Once a returned product has been received, it may be inspected to determine whether it meets the requirements of our return policy.
If your return is approved, the applicable refund will be processed using the original payment method where possible.
The time it takes for a refund to appear in your account can vary depending on your payment provider or financial institution.
We recommend keeping any return tracking information until your refund has been completed.
When a Refund May Not Be Approved
A return may not qualify for a refund if the product has been significantly used, washed, altered or damaged after delivery.
A refund may also be affected if the returned item does not meet the applicable return requirements or if the product is missing important components that were supplied with the original order.
If there is an issue with your return, our team will contact you with relevant information.
Return Shipping
Customers should contact us before arranging a return so that they can receive the appropriate instructions.
Depending on the reason for the return and the circumstances of the order, return shipping arrangements may vary.
If you believe you have received a damaged, defective or incorrect product, please contact us before returning it so that we can review the issue and provide the appropriate guidance.
Exchanges
If you would like to exchange an item for another product, size or option, please contact us at [email protected].
Exchange availability may depend on product availability and the circumstances of the request.
Our support team can explain the available options after reviewing your enquiry.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
Please provide your order number and clearly state that you would like to request cancellation.
Because orders may begin processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before dispatch.
If an order has already been dispatched, you may need to follow the applicable return process instead.
Refund Timing
After an approved return has been processed, the refund will normally be sent to the original payment method used for the purchase.
The exact time required for the funds to appear in your account can depend on the payment provider, bank or card issuer.
If you have received confirmation that your refund has been processed but the amount has not yet appeared in your account, we recommend allowing additional processing time before contacting your payment provider.
If you still have concerns, you can contact us at [email protected].
Keeping Your Order Information
We recommend keeping your order confirmation, order number and delivery information until you are satisfied with your purchase.
These details can be useful if you need to contact our support team about a return, refund, delivery or another order-related matter.
Having your order number available can help us locate the relevant order more efficiently.
Contact Us About Returns and Refunds
If you have questions about this Return & Refund Policy or need help with a specific order, please contact:
Blakely Clothing UK
Email: [email protected]
When contacting us, please provide your order number and a clear explanation of your request.
Our team will review your enquiry and provide the appropriate information regarding the next steps.
Important Information
This policy applies to purchases made through Blakely Clothing UK and should be read alongside any other applicable terms and conditions displayed on our website.
Return and refund requests are handled according to the circumstances of each order and the applicable consumer rights and requirements.
Nothing in this policy is intended to remove or restrict any statutory rights that customers may have under applicable UK consumer law.
Our Goal
We aim to make the return and refund process as straightforward as possible. We understand that customers sometimes need to return products, and clear communication can make the process easier for everyone.
If you have any concerns about a purchase, please contact us rather than sending an item back without instructions. Our team will help you understand the appropriate next step.
Final Note
Thank you for choosing Blakely Clothing UK. We appreciate your business and want you to have a positive experience when shopping with us.
If you need assistance with a return, refund, exchange, damaged item or any other order-related matter, please contact [email protected].
We recommend contacting us before returning any product so that your request can be handled as smoothly and efficiently as possible.